DISGUSTING SERVICE

<p>I am an existing Telkom mobile customer. On Nov 12, 2016 I app**** for the R699/month SmartBroadband Wireless LTE-A 50 GB with SIM only deal at the Telkom Store at Greenstone Mall. </p> <p>Firstly, the salesperson asked me for answers to security questions that does not apply to me. I asked her to let me see the questions in case she was reading it incorrectly. She refused, saying they were not allowed to do so. Obviously I failed the security questions as they were totally rediculous. One of the questions even referred to a bank that I have never banked with, a company I have never worked for, etc.</p> <p>We went ahead and completed the application, I gave her copies of the payslips, proof of residence, copy of ID as requested.</p> <p>To date I have not had a reply from Telkom.</p> <p>The lady in question has rep**** to some of my emails, saying that:</p> <p>a) they are still busy with the case and to give me a case number - 15/11/2016</p> <p>b) She has asked her Manager to find out what is going on - 21/11/2016</p> <p>c) there is no number I can phone, they can only deal via email - 21/11/2016</p> <p>d) they are still busy with it and to please bare with her - 24/11/2016</p> <p>e) she is trying to escalate the case and hopefully she will have an answer by the end of the day - 28/11/2016</p> <p>f) an emailing saying she was thinking of cancelling the order and redoing it - 5/12/2016</p> <p> </p> <p>Since then I have sent her two emails - one on the 6/12/2016 and one on the 16/01/2017.</p> <p>I have had no replies to these two emails and I have no idea at what is happening with this application.</p> <p>In the meantime, everytime I send an email to this salesperson I get an SMS from Telkom asking about my experience with her. Which is very unfair as it is actually the TELKOM OFFICE dealing with applications that is at fault and not the sales person.</p> <p> </p> <p>Is there anyway to contact Telkom to get this issue of my application resolved?</p> <p> </p> <p>I am very disgusted with this lack of concern or care with regards to customers! Telkom obviously doesn't need or want new business!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>