LH
Lisa H

1 reviews | Active since Dec 2016

28 Dec 2016, 14:17

Disgusting service!

<p>I have asked to cancel the DSL Faster service on my telkom account for 3 months and I am still being billed for something that is not being used! I've called 10 times and emailed 50 times but i have not had any help from your technicians. I have received yet another invoice stating the account is in arrears!</p> <p>Please send me the correct bill to pay, excluding the DSL faster line which was cancelled at the end of October 2016!</p>

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Replies (1)
Telkom
Telkom's reply29 Dec 2016, 07:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,