1 reviews | Active since Dec 2016

23 Dec 2016, 10:12

Disgusting service

<p>Absolutely fed up and sick to death of Telkom Mobile, the service is pathetic! I've now had a query logged for the forth month in a row, where they have been debiting my account before the actual debit date, they debit wrong amounts and I have still paid them every single month religiously even though they at fault! No one has contacted me as promised every single month! Feeling fed up!!! I get told this morning my account was double debited cause I was handed over! How the hell am I being handed over for a account that's been paid! My cell phone would of been cut first of all, second of all I have got a invoice that shows I've paid, third of all, you are at fault for debiting my account way before its debit order date! I know for a fact it shows I've been calling for now the 4th month and that you guys are fully aware of this case but nothing is being done! I've spend hours on my account calling and querying my account! 4 months of bounced debit order fees and hours and ends of calls! </p>

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Replies (3)
Telkom
Telkom's reply23 Dec 2016, 12:07
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply28 Dec 2016, 11:47
Official

Dear customer

Hope this mail finds you well.

Kindly be advised that we have escalated your query to our Billing team for further assistance, your case number is ***0 and feedback will follow.

Have a great day.

Kind regards

Ithabeleng

Social Media


Best regards,

Telkom
Telkom's reply28 Dec 2016, 11:47
Official

Dear customer

Hope this mail finds you well.

Kindly be advised that we have escalated your query to our Billing team for further assistance, your case number is ***0 and feedback will follow.

Have a great day.

Kind regards

Ithabeleng

Social Media


Best regards,