Disgusting Service

<p>If I could leave no star I would. I app**** for my ADSL line on the 28th of November. I was told they would install and I would get a free router if I sign a 2yr contract. Firstly I was messed around with the installation, I missed out on 2 days of work to be at home and no installer came. Eventually the line was installed. I was told i need to call to activate the line and go to Eastgate to fetch my router. Eastgate had no routers in stock. I spent hours on the phone, told to drive to Centurion to fetch one when I live in JHB. I could not make it before they closed so they informed me they will courier the 15th December. I was happy with the result. I called today to change the address to my work as I wouldn't be home only to be told I had no order and would have to wait 7-21 days for a router.</p> <p> </p> <p>I told them the situation and explained I would like to speak to a manager, after speaking to him he asked me to hold. After an entire hour on hold I eventually put the phone down. If Telkom does not deliver my router tomorrow as agreed I want a full cancellation with no cancellation fees. How can you activate my line and start billing me if I do not have a router or even a working telephone. This service is a disgrace</p>