Disgusting Service

Morning, I was treated so bad by the guy called Dareen from Telcom service department I want to downgrade my contract due financial constraints and he didn't even ask what options I am looking at or what they have, he just told me to call 102 and chose option 4, I asked if this is a free a number and he said no and then asked how can he help me because because I don't have enough airtime to call and he said there's nothing he can help me with. I told him how rude he is on the phone and to him it was like I am complementing him for good service.