DISGUSTING SERVICE

TERRIBLE SERVICE BY TELKOM, I WAS SUPPOSED TO BE DEBITED ON 5TH JANUARY AND TELKOM DID NOT DEBIT ME ON THAT DESPITE THERE BEING FUNDS IN MY ACCOUNT. I RECEIVED AN SMS FROM THEM ON 14 JAN ADVISING ME OF MY DEBIT ORDER NOT BEING PAID AND I CALLED THEM TO FIND OUT AND GUESS WHAT I WAS TOLD I WAS UP TO DATE AND TODAY I RECEIVE AN SMS ADVISING ME THAT MY SERVICE HAS BEEN SUSPENDED??? WHAT SHAMEFUL SERVICE IS THAT??