Disgusting repair service

My business line has been damaged since the 9th of February. My business cannot run due to no Internet and phone lines. I have called in everyday since. Im currently loosing income due to Telkoms disgusting service, ive called everyday and they keep saying that they had sent out a technician on the 13th yet nobody came. Ive spoken to supervisors and they all just give lies. Spoke to a gentleman named John this morning and when i asked for his surname and direct number he cut the call. Telkom said it would be sorted out within 48hours yet its already a week that has passed. Telkoms service is disgusting. I spoke to a supervisor named Mark who is also incapable of helping me. TELKOMS AFTER SERVICE IS EXTREMELY DISGUSTING. REF NO: 220CRK090216. When i call in the useless Telkom employees tell me the complaint was lodged only today the 16h of February 2016 yet i have the reference numbers from the first day it was reported. Im very aggrevated with this terrible service!!!!!