Disgusting Non-Existent Service

I have a Telkom WR-200 Router landline. I pay for 10 Gig Data every month. Tried to connect to the internet for the first time this month and got a message Out-of-Bundle. Tried phoning Telkom Billing. Billing said it is a Technical problem. Technical said it is a Billing problem. Telkom staff do not know what a Telkom WR200 landline is and treat me like an idiot. The staff have been incredibly rude and continuously disconnect /drop the call when I try to ask for assistance. HELP ....HELP.....HELP ...... i am so very frustrated by trying to get ANYONE at Telkom to he me. Technical are also unable to assist in sorting out the problem of incoming calls not ringing through on the phone. The Telkom Clearcom WR200 plus 3G system I was sold by Telkom has never worked properly in the 12 months I have had it. Telkom are you there??? because you have NEVER actually re**** to any of my requests for help via Hello Peter other than an email saying you will investigate and never follow up on. HELP HELP HELP