Disgusting non delivery of service

Phone line is so bad you can hardly hear person on other side of call, ADSL line also extremely slow. Logged a call to Telkom on the 31 December 2014 and nothing happenned. Two weeks later discoverred call was closed, logged another call (419CRK220115) of which a technician arrived at the street pole to say the line from the pole to the house needs to be replaced. He (Bennet) proceeded to actually cut the wire completely, which now leaves us with no connectivity at all. Bennet said someone would phone us on the cell number we provided. Until now, still no call or no technician.<br> <br> After calling the callcentre, must be at least 10- 12 times, after waiting 40 minutes for an agent, I then get told that the call has been handed over to another technician ( Jose) and that we will be called. Still no call. I have escalated the call (ref no: 670104) and told that the superviser will phone. Still no call. Today is the last straw, got told all the above nonsense again and when I said I would like to speak to someone more senior, I was told that the agents supervisor will call , still nothing.<br> <br> When will Telkom get this sorted, been almost two months, all the while, Telkom still keep billing.