Disgusting NO service

Item: Telkom
Rating: 1
Author: Jacqueline D

Landline and internet been down for over 2 weeks. Job has been assigned to 4 different technicians. Still at a loss. They not called hellkom for nothing!!! Can’t even get a technician to come to check out the problem. Call Centre unable to assist but very willing to send e mails to the technicians, that fall on deaf ears. Won’t call the technicians as they don’t answer their phones. What kind of a service is this!!!

Helpful (0)

Replies (4)

Telkom's replyOfficial

09 Jan 2018, 13:37

Good day

Thank you for making contact with us. Please be advised that we've escalated this fault and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply09 Jan 2018, 13:37

Official

Good day

Thank you for making contact with us. Please be advised that we've escalated this fault and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Jacqueline D's updateReviewer Update

09 Jan 2018, 13:43

We are on to our second ref number. Ref 2953WK050118 A technician was at the premises but didn’t fix anything and can’t find the fault. A month with no telephone line and internet!!! I hope I will be reimbursed for all I am paying and not receiving any service.

Jacqueline D's update09 Jan 2018, 13:43

Reviewer Update

Telkom's replyOfficial

09 Jan 2018, 13:58

HI Jacqui8956

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please confirm the status of your ADSL connection at present. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply09 Jan 2018, 13:58

Official

HI Jacqui8956

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please confirm the status of your ADSL connection at present. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Jacqueline D's updateReviewer Update

09 Jan 2018, 14:26

Last fault ref no is 295CWK050118. There is no dialing tone on the line and no internet at all. And since the last technician came to ‘fix’ the problem the neighbours line is also down!!!!

Jacqueline D's update09 Jan 2018, 14:26

Reviewer Update

Last fault ref no is 295CWK050118. There is no dialing tone on the line and no internet at all. And since the last technician came to ‘fix’ the problem the neighbours line is also down!!!!