Disgusting new sales service

Since 22 August when telkom cables was an issue in our area we had our line discontinued and took the LTE because nobody could give us a definite time frame when lines would be restored. Mweb was equally bad aat not following up but billing us. I App**** to have the ADSL LINE RE-INSTALLED ....was given a booking for today Friday ref no ********** 49A with a booking for 03/11/2017 for the technician to re-activate and install the Adsl line at our home. I have taken time off work which telkom wont re-imburse....and following up this morning only to be told no booking was made but a new call will be logged and no new reference number is issued ?????

Can someone at telkom please expedite this as urgent......................your consultants are all geared up on the phone and you think you made progress and give them good ratings but down the line this happens and your realise it was just another incompetant sales consultant.