Disgusting lack of service

Two weeks ago I called Telkom and reported a call that my landline was not working.i was given a reference number and told it would take about 48 hours.After a week Telkom still had not repaired the line so I call them again and the lady says they still been processed so now it's goin on 2 weeks and my line is not fixed.i have to elderly parents living alone with no phone to use in case of emergency.this service is disgusting as we still paying a rental for services that they cannot use.the fault log number is 595CNZ290316