Disgusting incompetency of Telkom

I have requested a paid up letter on the 29thOctober 2021 for my contract that ended on 20th July 2021. Till date I have not received that letter but threats fromNudebt that the account has been handed over . No consultant can explain how did it go into default when there was a debit order collection successfully collected each and every month with double debits in some months where I would even request a refund and they would refund . I want my paid up letter and my name cleared from NuDebt and a clearance certificate from NuDebt and Telkom ,ensure that Telkom does not appear on my ITC as this was paid up in July