Disgusting feedback from Telkom

Logged a complaint online 3 weeks ago regarding line not working and internet very slow. A week later no response, phoned in just to be told working on problem which was due to cable theft. Called again last week to be told awaiting stock of new cables. Called in today, consultant says still waiting for someone to sign order for the new cables. Cannot say how long. In the meantime we don't have a telephone line, and slow internet or times no internet...which is affecting our business. But Telkom does is not interested...but should payment be late, services are cut.