DISGUSTING,DISGRACEFUL, UNPROFFESIONAL SERVICE!!!

<p>I went to Telkom Pinecrest on saturday the 29/07/17 to get my phone upgraded as my phone broke therefore promting me to go there. My phone has been due for an upgrade since Jan this year and i have been recieving multiple call rashing me about it. I get to the consultant there and she requests for my 3 month statement as well as my ID. She scans and submits the forms and then asks for my contact details of which i gave her my number then an alternative number so that when they call me i can be reached as i dont have a phone and have been informed i will not get my phone the same day.</p> <p>This consultant then changes my immediate number to that of my boyfriends and now he started recieving smses saying that he has changed details. i am then told my application has gone for a review of which will take 3 days and that is fine with me. Monday i return there to do a sim swop and im told its gone for review i should wait 72 working hours (9 days how ridiculous). My boyfriend applies for WIFI and is not that his credit scoring yet when we contact the bureau his score is near perfect.</p> <p>Dineo on the internet chat consultant at telkom on Wednesday after i enquire about whats going on RUDLY tells me that i need to submit my ID @ the branch, im now shocked because i did all of that and i enquire about why i need to do this and she said 'At the branch Nqobile!" & ended the chat. ****ed off as i am i go to the Westville Telkom only to find out that there is no Upgrade order done just my sim swop which she sorted out. My bf applies for his wifi and it is approved sametime along with my phone that i was told was under review.</p> <p>Telkom Pinecrest is utter nonsense because none of our details were captured the lady who checked for my bfs wifi did not even capture his details so clearly Telkom judges you by wether they like you or not. So unproffesional and disgusting! Do they not go to any form of training or does telkom just get these people off the side of the road. Mind you when i called the store to enquire about the change in my number the girl sounded so irritated by what i was saying of which wasnt my fault it was their mistake. I am livid with the service we got and would highly recommend that if you want proper service dont bother going to Pinecest. they clearly dont know what they are doing!! All this time wasted the energy checking the bureau scoring all because people are incompitent. That store needs to catch a wake up because after that experience i will be informing my people never to go to such a place, give your people ebnough training so that they dont waste ourtime and money, after all we are PAYING CUSTOMERS!!!!</p> <p> </p>