Disgusting customers service and pathetic contract cancellation

<p>Why is it that we as consumers, protected by The Consumer Protection Act 68 of 2008 and subsequent amendments thereto, have first to complain about a service provider before any assistance and resolution is realised. Telkom has been a good service provider until the day I sent an email, as per their instruction, to cancel a contract which ended on the 05 May 2016. I sent an email to advise Telkom Mobile to cancel my contract on or after the 05 May 2016 on the 07 April 2016. Telkom mobile decided to cancel my contract on the 1st June 2016, without any update, email, sms or phone call advising me, the consumer, of this action. I then called the consumer help line on 081180 on the 02nd June 2016 and was advised that the contract was cancelled and that the line was closed completely with no further debit orders due. The last debit order was for May 2016 invoice which I paid diligently as all the months preceding. I went into Telkom Mobile Store at Canal Walk, Century City on the 07th June 2016 to query an invoice I received from Telkom stating I am due to pay an amount of R812.61 for usage from the 1st of June 2016 to the 30 June 2016, this after my line was completely cut on the 1st of June 2016 supra vires. The consultant at Telkom mobile store opened a case ********** 2 and advised that the call centre will contact my within 72 hours and resolve this by rectifying their mistake as the contract was cancelled and no further payments are due. I called the call centre on the 08 June 2016 and spoke to Sakelo who advised “the back office is swamped with admin and will eventually get to assisting you”. That was 6 Business days ago and a week and 1 day later I have received no update. Pathetic. I have contacted ICASA and have been advised to lodge a complaint with this body in order for some intermediary to intervene, however I am giving Telkom one last chance to correct this disgusting service of theirs and contact me to resolve this mistake. If no resolution is seen I shall lodge a complaint with the relevant body in order to have a company this massive taught simple ethics and customer service.</p>