Disgusting Customer Service Experience

I called Telkom in the 28/6 when to confirm that my payment was debited and that my payment had cleared. I was assured that the payment was cleared even when I requested a follow up email be sent to the collections department as I wouldn’t want my services restricted again. I was again reassured that my services will not be restricted.

On 7/7 I woke up and my services were restricted by Telkom as the person I spoke to on the 28/06 did not email the collections team, the receipt of payment was not updated so the collections team restricted my service. This would not have been a problem if I was not working from home and needed internet service.

I called back and spoke to a Telkom representative and I stressed the urgency of my services being restored, I was going to miss my shift as it was too late for me to make my way to work, I was advised that unfortunately my services will be restored within 24 hours. At this point I requested to also speak to a manager. I also request for my direct debit dates to be changed on the 07/07

24 hours later my services were not restored and I was about to miss a second day of work due to gross incompetence by Telkom staff and my requests to speak to a manager has still not been addressed. When I advised I had requested to speak to a manager, I was hung up on, when I called back again I was told the person who dealt with my query on the 7/7 did not complete all actions required and it would have to be sent off again.

I explained the urgency and explained that I had already missed a day of work due to them not doing what I requested on the 28/06, and again on the 07/07. I again requested a manager to contact me back.

I am sad to say it is again the 28th a month after my first initial call, my direct debit was not changed even tho I was assured it had been changed over and I am still waiting for a manager to camber back in contact with me.

IF I COULD GIVE THEM A NEGATIVE TATING I WOULD DO SO AS I FEEL THIS EXPERIENCE WARRANTS THEM A -5 (negative 5)