Disgusting customer service and business etiquette

We arrived at the Keywest Telkom store at 14h30, only to find the longest queue. There were 4 consultants upon arriving however within 10 minutes of arriving 2 consultants went off on lunch and only returned at 16:45. Clients in the store started complaining because of the long wait and we’re asking why the consultants are gone on lunch for this long to which Eva Mowasha responded in an unacceptably rude tone that “they are not gone long and that they have been working the whole day. They are not sitting and doing nothing” When I went to ask her what her name is, she refused to give me her name and was very abrupt with me. How is it that she works behind a counter dealing with clients but has the stinkiest attitude as if she’s doing me a favor. Eva should be working in the back of the store as she is not fit to deal with people.