DISGUSTING CUSTOMER SERVICE

<p>On 28 April I logged a fault with Telkom Mobile as my office was battling tremendously with intermittant internet coverage which severly affected our emails etc. We were advised that the turn around time for a technician to attend to our query was 72 working hours. It is now 17 May and our problem has STILL not been resolved, despite numerous calls and even a visit to the Northgate branch. Every time I phone in I get told that it has been escalated and nobody can call the "back office" where all of the relevant parties who are supposed to be attending to my query are sitting, they are only available via email (the address of this area cannot be divulged to the public either). All I ask is that somebody does what was promised to us, but then maybe the easiest solution is to cancel my account with Telkom and go elsewhere!? </p>