Disgusting customer service

I arrived at your store in Maponya Mall to check the status of my contracts. Im told by one staff member to stand in the payments queue which i do so for 30 minutes only to be told by another staff member that im in the wrong queue and that I should go to the back of the contracts queue. Now its been another 30 minutes and the consultant is just busy on her cellphone. I ask if she can help me and she says no shes waiting for \her"customer. Now shes walking around the store with a customers baby in her arms. ****** pathetic service considering I pay R800 a month on my contracts. Im treated like im here to ask for a favour. Is my time not worth anything to you people? When it comes to the debit order you are super efficient but I come asking a simple question and im made to wait an hour! """