Disgusting Customer Service

WOW!

I am so disgusted at the Customer Service I have received from the Telkom Mobile Call Centre over the past 24 hours+.

On 30 January 2019 I made contact with Telkom Mobile, in order to blacklist one of my iPhone 6S mobile devices. Unfortunately, as I have two of these devices (boxes inclusive), this confused me as to which IMEI number on the boxes are accurate to the device I would like to report ****** and blacklisted, due to the above mentioned information.

Therefore in order to avoid any confusion, I made contact with Telkom Mobile in order to seek for guidance.

I was informed by one of the advisors that they are able to assist me by blocking the device, just by providing them with the sim card number. Obviously they are the experts, and this is why I've agreed for them to action this on my behalf.

Unfortunately the incorrect device was blacklisted, which I take accountability for as the owner, as this was my responsibility to know which box belonged to which device.

I therefore called back the Call Centre, where I spent 1 hour and 35 minutes on a call. Firstly I was placed on hold continuously (WITHOUT BEING SIGN POSTED), just for the advisor to come back after every 10+ minutes (on average), in order to advise me of a different process.

The only query I had was to unblacklist the incorrectly blacklisted device. However, as explained above, this was a raging nightmare.

Furthermore today, I tried to make contact with the Call Centre again and guess what... I was yet again on a call for 1 hour and 30 minutes+, placed on hold countlessly, refused my right as a customer to speak to a manager and ultimately, provided with the incorrect information.

I was advised to BOOK MY PHONE INTO REPAIRS! Seriously? After wasting my time that long on a call, the only outcome they had for me was to advise me that I need to book my phone into repairs? Just to get rid of me?

No, I do not stand for this. Based on this and past experiences, I have decided that I am going to take my business elsewhere. I would rather prefer to pay much more money, in order to receive quality customer service and to actually be treated as a loyal customer.

For more than two years I've been a customer with Telkom Mobile and I have probably had +- 6 contracts with them, and this is the quality of service I am receiving.

Too many customers are experiencing the exact same problems and nothing is being done about this.

All I want is for Telkom Mobile to take accountability, for once at least.

I know that this complaint too, will probably fall on deaf ears, however I could no longer stand this behaviour.

Regards, Your ex customer!