Disgusting customer service

Absolutely disgusting service from the customer care line. I was put through to a lady named Nothando (I forgot her name first time around) who was extremely rude and was even shouting at me.She even went as far as to put me on hold "until I was ready to be helped," in her words. I was forced to hang up and call again and spent 10 mins waiting to be attended to.She picked up the call again, I initially didn't recognise her but when she began shouting at me and being rude again I realised it was her.She refused to give me the name of the agent I spoke to intially (for obvious reasons) and said she would send an email of complaint to her boss cc'ing me which needless to say didn't happen because she obviously couldn't put herself in the firing line. I have never been so disrespected as a consumer before.This behaviour from this lady is absolutely appaling and cannot go unchecked.Telkom you have to deal with the manners and behaviour of your agents.We pay for this service and we deserve to be treated with respect.