Disgusting Customer Service

Late last year our Business telephone and Internet went down. Besides contacting Telkom a number of times a week it took them over 3 weeks before they fixed the fault. One hour after the technician left, the service went down again. More fault reporting and more undue delays in getting the problem sorted out.

Here we are just a few weeks later and our lines and internet are dead. Again the fault has been logged, so far not even an SMS from Telkom telling us the fault is in hand has been received, so I see another lengthy wait while our business suffers. Our online shopping cart customers cannot be serviced and we cannot log in to deactivate the online sales. This is just a totally unacceptable situation!