Disgusting Customer Service

I felt utterly disgusted by the attitude of Siphokazi Madwara. I went to the store to get a statement and correct my particulars. She did not know how to update my details correctly. Instead of asking for help she insisted that it could not be done. I further insisted that my details be corrected. After noticing her poor attitude I asked if she had a problem. She then proceeded by raising her voice at me in a disrespectful tone. This was noticed by all the consultants in the store including the shift Manager (Nokuthula Didiza) as well as my wife who was being assisted by a different consultant. She then accused me of shotuing at her while all witnesses only heard voice in the store being raised at me. She then stormed off and my details had to be fixed by the shift manager. This is plain and simply a lack of respect for paying customers and she has no place in the retail industry based upon this experience I had with her.