Disgusting customer service

On the 23rd Sept i upgraded my contract at the I-store in Clearwater under my telkom contract. I was advised i will pay R639 inclusive of a 1 Gig data monthly,which i was happy with.

I receive an account however i was overcharged to say the least. On the statement i receive i am being charged R640 for period of 1Oct-31st Oct(which i agree with) Further more i am charged the full month of Sept month 1-30 Sept( how is that possible if i only upgraded on the 23rd of Sept) even further more i am charged a R99 Free me Gig( Why as this is included in the R640 i will be paying aready)

I called the call centre to get a better understanding on my bill,spoke to Letlhogonolo Lekeke would did not have a clue of what he was talking about as he kept placing me on hold and coming back with more confused answers. i Then requested to speak to a manager and i was advised Tony Venter will call me but guess what it has been 6 days and i'm still waiting.

Today i used the Chat online and was chatting to Nthabiseng Mill Mabogoane,would is so cluseless and useless to customer service.She could not answer the questions i had and the only thing that she knows how to say best is" Is there anything else that i can assist you with" what a useless chat person you have there. i advised her to escalate my query and give me a reference number but judging by her tone on the chat it was clear she aint doing that as she did not even provide me with a reference number i had requested.

To top it all she disconnected the chat while i was still on the line with her,that is negligence in customer service and she should be reprimanded for that. I've had this contract for 2 years and never experienced any issues until now,i'm disgusted and annoyed. If need to take this phone back Telkom must let me know and i will cancel my contract immediately.

I want this matter resolved now before they debit my account.