Disgusting customer service

<p>I phoned in to telkom on the 28th March requesting an extension on my payment and that I would pay the whole account amount I owe on the 26th of April and the Lady on the line said sure it has been granted I have till the end of April I now get a call from telkom saying actually it has been declinded and your line will be cut, are you kidding me? I was granted it and now on the 3rd it gets declind I mean you have to wait 23 days and then you will get all your money also you grant it then take it away for what reason why was it grant if I wasnt allowed it why grant it in the first place this is disgusting service now I must wait 23 days to pay the account and reconnection fee. This is what I am trying to avoid but no trust telkom to not care about the clients and only think of money.</p> <p> </p> <p>Oh and just so you know I do record all my cellphone calls so I have the recording of her granting it.</p>