Disgusting Customer Service

<div class="col-xs" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> <div class="link-post" style="border-style: none; border-width: initial; outline: transparent none; margin-right: 15px; margin-left: 15px; padding-top: 5px; padding-bottom: 5px;"> <div class="table-xs table-post" style="border-style: none; border-width: initial; outline: transparent none; display: table; width: 382px;"> <div class="row-xs" style="border-style: none; border-width: initial; outline: transparent none; display: table-row;"> <div class="column-xs col-post-1" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 10px; display: table-cell; float: none; vertical-align: top; width: 76px;"> <div class="post-image profile-image" style="border: 1px solid #e9e9e9; outline: transparent none; margin-bottom: 5px; width: 82px; min-height: 60px;"><a style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="telkom"><img class="logo-image" style="border-style: none; border-width: initial; vertical-align: middle; outline: transparent none; height: auto; width: 80px;" src="https://s3-us-west-2.amazonaws.com/hp-cdn-01/uploads/orgs/org_793962_logo_pf0lsWzlhIvKKcHo4NGe.png" data-cfsrc="https://s3-us-west-2.amazonaws.com/hp-cdn-01/uploads/orgs/org_793962_logo_pf0lsWzlhIvKKcHo4NGe.png" data-pin-nopin="true" /></a></div> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 9px;"> Dec 1, 2016</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 2px; margin-bottom: 16px; color: #b8b8b8; font-size: 10px; font-style: italic;">1 week ago</div> </div> <div class="column-xs col-post-2" style="border-style: none; border-width: initial; outline: transparent none; display: table-cell; float: none; vertical-align: top;"> <div class="table-posthead" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 10px;"> <div class="col-posthead-1" style="border-style: none; border-width: initial; outline: transparent none; vertical-align: top;"> <div class="table-title" style="border-style: none; border-width: initial; outline: transparent none; display: table;"> <div class="col-title-2" style="border-style: none; border-width: initial; outline: transparent none; display: table-cell; vertical-align: top; word-break: break-word; width: 116px;"> <div class="review-company-title" style="border-style: none; border-width: initial; outline: transparent none; color: #999999; font-size: 18px; font-weight: 600; line-height: 17px; display: inline-block;"> <a style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="telkom">Telkom</a></div> <div class="hpi-badge" style="border-style: none; border-width: initial; outline: transparent none; margin-left: 5px; padding: 2px 5px; color: #ffffff; border-radius: 4px; display: inline; background-color: #0fa8e3;">3.2</div> <div class="review-company-subtitle" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 7px; color: #999999;">Telecommunications</div> </div> </div> <div class="col-posthead-2" style="border-style: none; border-width: initial; outline: transparent none; vertical-align: top; min-width: 150px; text-align: right; height: 30px; line-height: 30px; width: 290px;"> </div> </div> </div> </div> </div> </div> <div class="ms-review-content" style="border-style: none; border-width: initial; outline: transparent none;"> <h6 style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; font-weight: 600; line-height: 1.1; margin-top: 0px; margin-bottom: 0px; font-size: 12. ********** 814697px; outline: none;">I don't care attitude</h6> <div class="post-copy" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-subline" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; font-size: 11px; color: #0fa8e3;"><a class="mobi-author" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear;" href="profile/kiezcan">by kiezcan <span class="author-reviews" style="padding: 2px 6px; border-radius: 4px; font-size: 10px; background-color: #efefef;">6</span></a></div> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px;"><span style="color: #555555; background-color: #ffffff;">I have a 2 meg adsl line contract with Telkom, I notice that from 23.11.2016 my adsl line was down to 252 kbps. I logged a call at the call centre on the 25.11.2016 and have received no feedback from Telkom. Yet they continue to bill me at the full rate. Disgusted and traumatised by the lack of professionalism and business sense. Telkom reference number 579CNK251116</span></p> </div> </div> </div> <br /> <div class="mobile-actions-holder" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 10px; margin-bottom: 8px; padding: 12px 8px; height: 40px; color: #999999; background-color: #efefef;"> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-share show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="telkom/reviews/i-don-t-care-attitude- ********** " data-toggle="modal" data-target="#ShareModal- ********** ">Share</a></div> </div> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-follow show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="auth/login">Follow</a></div> </div> <div class="share-size-show-list" style="border-style: none solid none none; border-right-width: 1px; border-right-color: rgba(204, 204, 204, 0.309804); outline: transparent none; margin-top: -10px; padding-right: 8px; float: left; height: 38px;"> <div class="mobile-spacer" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 11px;"><a class="-ico-like show-spacer" style="color: #666666; text-decoration: none; border-style: none; border-width: initial; outline: transparent none; transition: all 0.2s linear; position: relative; margin-top: 12px !important; margin-left: 25px !important;" href="auth/login">Like</a></div> </div> </div> </div> <div id="message-refresh" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 30px; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> <div class="row review-comment row-spacing-content" style="border-style: none; border-width: initial; outline: transparent none; margin: 10px -15px;"> <div class="review-comment-private-col-2 col-xs-10" style="border-style: none; border-width: initial; outline: transparent none; padding-right: 15px; padding-left: 15px; position: relative; min-height: 1px; float: left; width: 368.328125px;"> <div class="review-comment-content" style="border-style: none; border-width: initial; outline: transparent none;"> <div class="page-review-copy private-msg" style="border-style: none; border-width: initial; outline: transparent none; padding: 15px 20px; min-height: 130px; background-color: #ffffff; background-position: initial; background-repeat: initial;"> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;">TelkomSA rep**** <span style="font-weight: bold;">privately</span>:</h5> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 10px;"> Dec 2, 2016</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; color: #b8b8b8; font-size: 10px; font-style: italic;">1 week ago</div> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Hello kiezcan</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">The fault is currently awaiting the dispatch of the next available technician.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">A copy of your post has been escalated to our assigners for urgent assistance.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Noleen</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Telkom Social Media Team.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Despite brining my issue to Telkom over a week ago, nothing has been done to resolve my problem. Empty promises from the media team is all I have. Would be nice if the approach to resolving customer problems is given top priority instead of collecting payments for services not rendered.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Ref: ********** 0</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;">Ref: <span style="color: #555555; font-size: 11px; line-height: 20px; background-color: #ffffff;">579CNK251116</span></p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-size: 14px !important;"><span style="color: #555555; font-size: 11px; line-height: 20px; background-color: #ffffff;">All these reference numbers are a total waste of time and just makes you process look smart yet useless.</span></p> </div> </div> </div> </div> </div>