Disgusting customer service

<p>Good day</p> <p>I handed in my LG beat (taken on contract) at the Chatsworth Center<br /> Telkom branch on the 31/11/2016 and to date I am receiving no joy with<br /> my request. I demand an immediate response in this matter please.I am<br /> disgusted with the services of Telkom Chatsworth centre branch and<br /> your consultants and the management.</p> <p>According to the consultant Modise my phone has a 24 month warranty<br /> and all repairs will be covered by the warranty.</p> <p>1.Modise never mentioned that the battery on this LG phone is only<br /> covered for six months from date of purchase.<br /> 2. He very convinently forgot to mention that I will be charged R188<br /> should i refuse to accept a quote for the repairs.<br /> 3. this fone being 10 months old should have went to LG direct (as per<br /> Amos manager at LG ) but instead went to Telkom repair center.</p> <p>Are you aware that according to the NCA of South Africa I can approach<br /> the ombudman and demand recompensation for the incorrect information<br /> related to me?<br /> Besides making a sale the consultant should be attending to after<br /> sales issues like the one on hand and providing profession customer<br /> care and service. I have visited the branch 11 times since the date<br /> the phone was booked in and not once was the manager available to<br /> assist me.</p> <p>Further more Melanie called me from the Telkom repair center. She<br /> advised that the battery is the issue and that has to be replaced at<br /> the cost of R750. I asked her if this is the only problem with the<br /> mobile, to which she said YES. Stunned i refused to pay this amount.<br /> then I was told i need to make the payment of R188 for refusing the<br /> quote and she will despatch my phone and I will recive it today. I<br /> rushed of to the bank and made the deposit emiled her proof and she<br /> then tell me this morning that my phone is in repairs the board is<br /> cracked. I demand an explaination because according to Melanie that<br /> battery was the only issue. So how and when did this board crack and<br /> who notified me before opening the my phone again.</p> <p>When I refused to make payment for the battery shouldnt my phone be<br /> kept aside until I sent proof of payment of the R188? Had this phone<br /> gone to LG under warranty a much more professional approach would have<br /> been done. I demand that this phone be replaced beacuse it is now<br /> messed up.</p> <p>Modise and Melani is in serious need of training. He can lose his job<br /> should I take this matter to the credit regulater. But I just want my<br /> phone replaced so this is your problem to address.</p> <p>I trust you have the time to handle this query and provide me feedback<br /> in the next 24 hours otherwise I will approach the Consumer council<br /> and lodge a complaint against Telkom.</p> <p>Regards</p> <p>Benny Govender</p>