disgusting customer service

<p>We recently upgraded our contract with telkom from ADSL to LTE. With the new router came an additional antenna for a stronger signal. Since receiving it, I have logged 3 calls to ask that a technician come and assist us with the setup of the antenna. I have had to follow up everytime, the 1st 2 times I followed up I was told the call was never logged. On the 3rd follow up eventually a technician was sent but for the ADSL line. While the technician was at our property my husband logged another call and the lady assured him that the call was being logged; yet I was told today that the technician merely made notes on the system and the call was still open and no new reference was created. So my question is, is Telkom serious about business or are they too accustomed to getting the business because they have the monolopy??? It also seems they are keen to bring out new products but don't have the right people in place who knows what's going on within their products to assist customers accordingly. If need be I will fight this new contract and cancel if service is not at the order of the day.</p>