Disgusting Customer Service

Between October 2019 I was offered an option to upgrade ADSL to LTE Wireless due to cable theft, but I don't recall the Telkom agent advising that it was going to be a new contract. I have been trying for more than 4 months for Telkom to provide me with a copy of the recording. They keep logging incidents with no feedback. Bull**** Service. Number in question ***. My contact number is ***