Disgusting Customer Experience From Telkom Sales Contact Centre

Telkom South Africa Sales Call Centre Agent was extremely rude and unhelpful ,absolutely no telephone etiquette whatsoever!!!

I recently called in because I have a business account, and we were a victim of cable theft so I was in contact with the helpdesk, migrations team and technical support team all of which were extremely helpful and very courteous, 5 stars to them, but when I was transferred to sales I was greeted by a very unprofessional, obnoxious and rude agent by the name of Sumayah. When I had asked to speak to a manager or supervisor to escalate the matter as Sumayah was not helpful at all, I was put on hold for 2 minutes only for to get back on the line and give me a cliche excuse that her manager was in a meeting.

This is not the way your sales agents should be treating your existing customers Telkom!

I eventually opted to go to a telkom store, due to the lack of service delivery from one agent (which could potentially make an entire company look bad), which to my surprise was way more efficient than having to purchase anything telephonically.

Once again it was not all of telkom, every other department provided a wonderful customer experience, except for sales, which is ironic if you ask me considering the fact that their job requires them to bring in new business.