Disgusting call centres!!!!!!!!!!!!!!!!!!!!!!!!!!

This Rating is not even supposed to be a 1, it is actually a Zero.

My wife and I have had a traumatic experience and due to this we had to move house. My wife works from home and requires for the Wifi to be activated. We called in to telkom and was informed that we should change from ADSL to Fibre which we agreed and telkom arranged for the necessary equipment to be delivered, however when we called in again to find out the actual instalation we where infromed that we had to give a 1 months notice to cancel the ADSL for the Firbe which we were not informed off, so my wife cancelled the fibre and asked for the ADSL to be moved which the consultant advised that all was in order. My wife called in today to check the progress of the line move and was advised by another agent that we cannot move and ADSL line to a vumatel area. This was not a problem for us as we advised that we will then put the fibre however TELKOM requires us to pay for both Fibre and ADSL(One month notice period). Telkom (This is your requirement not ours so we willing to move to fibre, why must I still pay for the one month ADSL which by the was has not been used since the 13th December 2019 as I had moved?)

I don't even know if I will get a response on this complaint however I hope that Telkom will be shut down for good!!!!!!!!!!!!!!!!!! I pray that we will get more honest companies to deal with in South Africa.

I hope that whoever came up with these greeeedy terms and conditions will one day feel the Brant of their greed. We are hard working people who do the right thing always and do not deserve to be treated like kids.

I expect a call ASAP in terms of what you are going to do to help me "Your customer".

#Telkommustfall

Kind Regards

Angry Hard Working Customer