Disgusting, being charged and the product doesnt work for over 6 months

My landline hasn't worked since last year and im being charged for it. I reported the fault which is very hard to do from home when your landline doesnt work as you need to contact them from your landline. There is no number to call if your landline doesnt work. I then managed to do it online but never got a response. Then I had to go to a store to escalate it but decided to cancel as there is no point in having a landline that never works. I followed up at the store a month later but enquired about all the money Telkom has been happily deducting, taking money for a product and service that doesnt work. Anisa at the Telkom store in Claremont is suppose to get back to me with feedback but I haven't heard anything. Then I get a bill stating that R285 will be deducted t the end of this month. Its appalling the lack of service and disgusting for Telkom to charge me for a product that doesnt work. Also adding to the fact that you cant get any decent help or information from ANYONE. if one calls the fault line the call just drops so you cant actually get through and the main no says you need a reference number before you can speak to anyone.