Disgusting attitude from Telkom consultant

I recently took a contract (27 May 2015) with Telekom mobile from the Clearwater mall. As it was the end of the month I had asked the consultant to explain to me how I would be charged for the first month which she then explained however when I received my first invoice I was unsure as to why I was billed double for the device activation fee. I then went to the store for more clarity and was told that the consultant Thabisile was not there the store manager had taken my details and stated that Thabisile would contact me with regards to this.<br> <br> Today I received a call from Thabsile with an abrupt and arrogant attitude screaming and shouting as to why and what my enquiry was about when she had already explained what my charges were. While trying to explain to her what my concerns were she had cut the call. Is this the customer experience that Telkom molbile wants to be noted for? The consultant was absolutely disgustingly rude and arrogant. Telkom mobile at the Clearwater mall will have no customers left if they continue keeping such pathetic unprofessional arrogant consultants such as Thabisile.