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BOITUMELO L

1 reviews | Active since Sept 2015

12 Mar 2016, 15:57

Disgusting Attitude

I am really disgusted with the level of service I recieved from Thomas a service consultant at a Telkom store in Northgate.This guys attitude is extremely bad and needs to go for service training.<br> 1)I waited over 30 min in that store he didn'twant to help<br> 2)while I was at the store over 5 customers left cause of his attitude <br> 3)He talks to customers as if he is doing them a favour if you ask him a question<br> 4)you ask on a product advertised he is to busy to explain anything and told me that everything in that store is out of stock.3 customers were told the same thing and left.Only 1 indian lady asked him while if there is no stock why can't I apply and only when stock arrives I will collect<br> 5)No customer service <br> 6)The was a trainee he couldn't even talk to her properly in front of customers<br> I left that store without him helping me I had to phone the call centre and only then I was helped by victor and he also couldn't understand what Thomas problem was.TELKOM PLEASE PLEASE LOOK INTO TAKING THOMAS TO A TRAINING COURSE ON SERVICE AND HE MUST LEARN CUSTOMER SERVICE

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Replies (1)
Telkom
Telkom's reply12 Mar 2016, 18:43
Official
Hello boitumelol@,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM212343.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Best regards,