1 reviews | Active since Mar 2009
Disgusting Attitude
I took out a new contract with Telkom Mobile two weeks ago. i am having isses porting my number from Altech Auto Page as telkom mobile staff are not cluded up with what is required. Lebo from Clearwater has been helping me but some days she is not in and i had to deal with Tumelo. He is absolutley rude and has no customer service what so ever. I dealt with him in December at the sandton branch and he treated me the same way. he is very fast to pass the buck , he told me if i am not on pre paid the port cannot be done and raised his voice telling me that he has been doing this for years and worked at MTN as well.<br> its so strange that he cannot assist but Lebo is able to assist?<br> I think that all Telkom mobile staff need to go through port in training so that everyone has the same knowledge. they have submitted a request 5 times already. I have given them the info needed to be on the request but still struggling as the port submitted yesterday is in its final stages and a new port cannot be put through. This is terriable service , i had to go instore with a new born baby and could not be helped.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115555.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115555.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
