Disgusting and Very Disappointing Service from Telkom

As a customer who has been supporting Telkom for a good number of years, I am disappointed and wouldn’t recommend them to anyone. Their service is utterly disgusting.

Last year in November my mom telephonically app**** for a new phone contract with Telkom for an iPhone 12 and before applying we asked the woman helping us if she was sure they had stock and she said yes. Seven days after applying and even paying the fee for the phone, they didn’t communicate with us on the status of the delivery of the device, so we had to end up calling them only for them to tell us they had no stock. We told them that I had even asked the lady helping us to be sure, but all they said was they couldn’t allow us to exchange the product for another type of iPhone, even though we offered that we could pay they difference in amounts. They said we could only refund the money. So that what we requested and those ***** said the refund would process in seven days.

Seven days later still no correspondence and no refund, we had to call the again. All they did was kept telling us to call different numbers and nothing happened. A month had gone by with no help at all. In December that’s when we finally spoke to a lady who gave us a case number and said that it will be solved soon. Well you guessed it... it’s currently the beginning of February and we still haven’t gotten our refund. How hard is it to give a refund???? Like?

It’s so disappointing that as a customer when you expect good service which is the bare minimum this is the type of thing that happens. You’d think being a long time customer gets you decent treatment, but instead you’re treated like nothing.

Telkom is so disappointing and I wouldn’t recommend it to anyone. Not for mobile plans, not for WiFi plans, for nothing at all.