Disgusting and ********* service,

I went to a Telkom store (Kenilworth Center) yesterday to purchase a sim card with Data. I was advised to wait outside the store for a consultant to help me, 9which I was ok with as per COVID protocols). But then the 1st consultant to finish (female) walked out the store and had a private conversation with a lady standing with a baby behind me, the next consultant to finish (also female) did exactly the same thing. A 3rd consultant asked if he could help, then when I told him what I needed, he said I have to wait for one of the 2 women who were at this stage laughing and having a good time outside the store. A 4th consultant then finished and helped me with the SIM card. He scanned a SIM card and threw it on the desk, then took another SIM card in his hand and started typing on his computer. I paid for my purchase. which was R99.00 for the SIM plus 5GB Data. Today I put the SIM in my router to find it not working. I called the Telkom call center to enquire what's happening. and was told the SIM is active and the data is on the SIM. After a long conversation I asked what the serial no. for the SIM is that they have on the system and was given a different Serial No. to what I have on the SIM I was given. This was a conscious and ********* action from the consultant who helped me (whose initials on the invoice is "TN") and utterly disgusting service from this store. I am definitely going to demand my money back and will never support this store again.