Disgusting and Rude Sales Agent Xolani

I am a Telkom customer with 3 subscriptions ADSL, Fiber, and now an unlimited simcard on voice and data. Today at 14:42 I made a call to the 10213 line, the aim of my call was to get advise on porting my current number to telkom contract that I just signed up. I was interrupted and rudely addressed by a sales consultant in the name of Xolani. I tried to humble myself but Xolani did not care at all. When I started the conversation, I indicated that the contract came in through sales direct. He was so angry and told me that he won't entertain anything that had to do with sales direct and dropped the phone on my ear. I wonder if Telkom encourages this type of behavior and if not, I will like to see to it that this Xolani is disciplined or I will cancel my contracts and this is not a bluff. I have never felt so humiliated by someone who is not even willing to take my request or understand the reason for my call. The issue was not even related to Salesdirect but porting. I have been to three stores that could not assist me in this porting, Hazyview, Whiteriver, and Lastly Telkom Direct Store in Riverside Mall. I was advised that they are scared to port my number to the new sim card because my prepaid number was officially ported from Vodacom to Telkom.