Disgusting and Revolting Service

I would like to share my disgust in the service of Telkom. I bought a data sim card on the 10th of April. bought with R250 prepaid data package. sim was active imminently and used it for the rest of the afternoon. They next it would not connect on reflected that the bundle was depleted,despite it reflecting a positive balance of over 9gig when checking the balance with *188#. No one at the customer service new what to do or how to help me,despite having waited on the line for over 45 minutes.