disgusting and poor service

we are a company that would not normally complain as we manage to sort out stuff on our own. i will mention that we had very high regard for telkom until today where i am highly frustrated and disappointed in their services and the way they carry them self.we have been having telkom issue from the 5 Jan 2015 to date and we seem to be getting no where infact worse with telkom yet we are losing business not only that we still pay our bill and that's paying for a services that we not even receiving and i find this highly disappointing and whats most frustrating is that we have to wait at least 4 hours to get to speak to someone which happens all the time recruit more staff if you have to because the line cant always be busy.the fault reference number ***A was logged on Thursday 29/02/15 and has still not been sorted out now i am still losing business and i am going to take this to my lawyers to claim back all my money. i am a very unhappy client and will not be speaking well of telkom going forth.