DISGUSTING and PATHETIC service

<p>Telkom debited R690 extra from my account at the beginning of the month. I have probably spoken to more than 20 consultants and over 5 team leaders. I was always told that it will be escalated . I haven’t received any feedback. I call almost everyday and spend about 20-30mintes on the call, of which three quarters of this time I’m on hold. I’m appalled but how inefficient Telkom staff is. No one takes accountability for a query.</p> <p>The refund departments manager was always cc’d in on the emails when this matter was escalated to that department(numerous times). I even called a few times to speak to senior management but senior manager ALWAYS seems to be unavailable or in a meeting and still no feedback. Managers don’t seem to be doing their job, even seniors managers were cc’d on these emails. I called today AGAIN after I received no response and spoke to yet another team leader as AGAIN, senior management wasn’t available. I was told that the money was already credited to my next bill (which I already knew 2 weeks ago) and that they couldn’t do a refund and even if a refund was done it would take 10 days and would be after the end of the month. This refund was suppose to be done 2 weeks ago. I have to call and spend so much of MY time fighting for MY money. This treatment and service from Telkom is absolutely unacceptable. I am disgusted to the highest degree.</p> <p>Customer service is clearly non-existent at Telkom.</p> <p>I rated Telkom 1 star that's because there wasn't a rating lower that I would rate them a negative 5 stars if I had the option.</p> <p>I spoke to managers Nqobile, Brenda etc</p> <p>The lady initially that suppose to do the refund was Figile Tshabala</p> <p>I lost track of most of the names as they were so money</p> <p> </p>