Disgusting and Pathetic Customer Service

On Sat the 01st I phoned Telkom and spoke to Lephalk and her email is ********** , in which she was rude and didn't want me to speak to the supervisor instead she forwarded an email that the supervisor was suppose to have called me back on the same day but never did till today. it was forwarded to Telkom Mobile Collections and Bongumusa (BR) Telkom is yet to call me back since the complained you logged for me on Saturday, Your Supervisor never called me and not even a single email to reply. I just received an sms to say my account is in arrears when Telkom took the money on Sunday in which they never debited according to the initial agreement date. Am still awaiting to be credited my bank charges for debiting on the wrong date first of all. Should I not be called regarding this then I will go on Hello Peter to complain plus the fact that you never wanted to listen to me while talking it is on the recorded line as well. I never received the customer service that I was supposed to have at all from Telkom since I started having a contract with you, as per normal queries were submitted in the past and none of them came back to me instead they said the case has been resolved when no one bothered to call me at all. Will someone get back to me regarding the above and solve the matter physically by phoning me instead of solving the queries on your won without making any contact with the complainant. I honestly do not understand how you operate, honestly this is worst customer service ever received from Telkom. its uncalled for and unappropriated and for the fact that the 26th of every month should be the last date for the debit order to go through if the 25th falls on the weekend not the 24th because there is nothing in the account. Instead my debit order request came through 5 days later, since when does Telkom debit 5 days later from the 25th? I am ****ed and angry at what you have done adding on to the previous queries that were logged and no one not even a single supervisor or someone attended to them and called me but yet say resolved, yet you never spoke to me.

I am disgusted by the service I got from Telkom including the Agent and the so called supervisor that was suppose to have acted like a senior and called me back as soon as he/she was told of the complain and try to solve it. it is questionable of exactly what is their role as supervisors when there is a complaint from their clients. I was on a call for close to an hour requesting to speak to the supervisor that the agent didn't want me to speak to on her rudeness tone of voice. talking when I am talking and not wanting to give me a chance to speak or speak to the supervisor.

If this is how Telkom treats their client then kindly cancel my contract with Immediate effect as I want nothing to do with Telkom anymore.