DISGUSTING AND PATHETIC!!!!!

<p>I recently signed up a LTE package with Telkom. I experienced issues with the reception even though it shows coverage in my area. I immediately reported it at the forest hill mall branch where the consultant was friendly and tried his level best to assist. I was given a case number. I then received a call to make an appointment for the technician to assess the reception and agreed to the 16th of June 2016. The technician came and discovered the network is very slow. He advised me that he will send a report notifying them. He also advised me that if i do not receive a call within 3 working days, I should follow up. I waited for the long weekend to pass and 3 working days and I followed up to no avail. The consultant kept transferring me to other departments. Uptil now i havent received any feedback whatsoever. I refuse to pay for the account as I am not receiving the service as promised. Ive been sitting with this issue for more than 3 weeks now. I am absolutey disgusted with the unprofessionalism from Telkom despite being a customer for the past 5 years.</p>