Disgusting and *********** Service

I took out the 3G deal offered to Unisa students by Telkom, payment was made 06 February 2015 and was advised by Unisa that payment for the service has been sent to the service provider and this was done 09 February 2015 and well to date no one from Telkom has bothered to either inform me of what the problem is with regards to activating the service. I then took it upon myself to call the call centre spoke to 3 different consultants including an *********** and rude supervisor who could not help me and kept referring me to a store to have this sorted out cause they don't have resources to handle such queries. My question is, If the call centre can't resolve such queries why bother providing their number for assistance regarding such queries. I spent 45 minutes of my time and money trying to get help and no one could help me. It has already been a month since money was paid to them and they can't assist me...just down right *********** disgusting service that Telkom is providing their paying customers.