Disgusting and continuous bad service

<p>In 2016, after numerous phone calls and visits, I followed the steps to cancel a product from Telkom. Low and behold, 2 months later it was never done. In October, I had to go to Hello Peter to complain, and argue with a store consultant for it to eventually get done. While in the store we were encouraged to take up a deal which we though was a great offer. But my issue is that 1- we were NEVER told we need a new router for it to work, we were given instructions on how to connect using our existing router, and 2- we were NEVER told it was a contract. So eventually when we wanted to connect and use the package (40G data for R250 incl. line rental), it refused to connect. we tried everything. Followed the instructions given, but still nothing. When we called, they said we need to go into store and when we went into store, they said it won't work until we buy a new modem. We cannot now afford to simply "buy a new router" and we asked to have the package cancelled. Only at that point were we told it was a contract and cannot simply be cancelled. Also that we would be liable for cancellation costs. Despite that we requested for it to be cancelled. Due to Telkom's bad service record, I even went as far as to email the manager, Mr Imtiaaz Khan to reiterate that they were at fault and that they cannot force my parents to pay cancellation fees for something that was never sold as a contract in the first place. Eventually he failed to reply. This month, I see that we are STILL being changed for what was meant to be cancelled months ago. I called 081180 and Fortunate told me to go back to the store if I cannot forward the documents. I asked to speak to a manager and after being on hold for 2.5 minutes... no manager picked up and I'm sure you can imagine my frustration with your *********** consultants. I am furious with Telkom for this endless back and forth with NO resolution, it is exactly why I would rather support another service provider and not suggest Telkom to anyone.. The only thing we should be paying for is the line rental and the caller packages, no data packages. Please can someone cancel this and ensure we are reimbursed for the months in which this was not actioned, as requested in December. I also am not going to accept cancellation fees. This should be covered by the consultants for their inaccuracy in advice to consumers.</p> <p> </p> <p>The consultant dealt with in December was Nkululeko at Gateway Telkom, the manager is Imtiaaz Khan. The consultants dealt with in October were at Gateway but were from the Town branch.</p>