Disgusting and appalling service by TELKOM

I have spent thousands on telkom for the lack of service i never ever get from them. I opened two cases with them ***1 and ***6 from Tuesday the 16th of September 2025. The telkom agents try to reach me on the 17th but failed, and I inform them via sms when I am available on the 17th and 18th of September but they still fail to contact me accordingly. We'll today the 19th September they close both of my tickets, after they claim they have failed to contact me and I have given them my availability hour.

I call their call center numerous times about these closed cases, only to speak to someone for 20 mins who then drops the call on me when I told them I want the cases reopened. Yes I want the cases reopened as telkom has failed to inform me or the agents and the ticket about the conclusion or why the tickets have been closed. What was the investigation conclusion, what was the outcome? No one could communicate that to me over the phone or even to send me an email!! What poor service from telkom, I have wasted over an hour of my day today following up with telkom only to be disrespected and insulted by them. Last month I tried to get my data services cancelled and was on an endless call for an hour and they just dropped my call like that!

I am disgusted and appalled by telkom service, it is so sad and heart breaking to think I even used to work for this pathetic company that abuses its clients and treats them with inhumane care, I am truly appalled and disgusted by this telkom!