Disgusting and apalling service

I'm disgusted and apalled at the service I received from Telkom as a whole...

To explaint in detail, a payment of R745 was taken from my account on the 26.6.2018 and on the same day I was ******. The following day, I went into the Telkom shop to block my SIM card, do a SIM Swap and blacklist my handset and the store was only able to do the latter as it reflected that I hadn’t paid my account. I then provided the store assistant with my bank statement as proof that the payment went off and he told me that he would forward the document to the payments team to update and that I should come in the following day to process the SIM swap.

On the 28.6.2018 I went back into the Telkom store and he was successful in processing my SIM swap and he had informed me that my payment went through. I then enquired about a new contract in store and app**** for it, however he informed me that it was referred for credit vetting and that he would call me the next day.

To this day he has yet to call me. Therefore, I went to the same Telkom store in N1 city, Cape Town on 30.6.2018 to enquire about this and he said with a smirk that he forgot to call me and that it was declined, due to the fact that my payment still hadn’t gone through on Telkom’s systems. He further added that he was going to escalate it and call me the following day with feedback, however he has failed to do that.

I then went onto your website and saw the Samsung A6+ for R329 that I was interested in. I had app**** for it and received a call from your Online sales team to complete the process, however it didn’t go through because they said I owe Telkom money. I told the Sales assistant that I was told the same thing in store and he advised that I contact your 180 contact centre.

I called the 180 number and I was not helped at all, the first consultant told me that I must wait until the 3.7.2018 and my payment should be updated by then, when I tried to ask to speak to a Manager he said that a Manager was not available, however he would arrange a Manager to call me on 2.7.2018, which he failed to do.

I called four times on 3.7.2018 and asked to speak to a Manager and I was given the same reply, yet not one Manager has attempted to contact me at all.

Not only have any of your consultants been unhelpful, but they have also been robotic and they lack empathy. Not one of them have apologised and said they are sorry that I was ******. I am a Team Leader myself and I’m disturbed that none of your employees are trained in being proactive or using their brains.