Disgusting and Abhorrent Service

I am shocked and disappointed at the level of terrible service I’ve received from Telkom. I cancelled my Telkom data bundle account in early 2018. Despite this, and despite the fact that I stopped using the sim, Telkom continued to debit me right up until October 2019 (I had already called Telkom during this period, with a reference number, to confirm my cancellation - to no avail because they continued to debit my account). As a result of the lack of assistance, I merely reversed each debit order whenever they tried to debit my account.

Fast forward to 4 November when I finally called Telkom again. I had tried to reverse a debit of about R2100 when my bank informed me that Telkom had prohibited any possible reversals.

Annoyed, I called Telkom in order to finally put an end to the matter. I spoke to a Luyanda Sweetness Dlamini, who in summary informed me that Telkom owes me R4500 for unauthorized debits made on my account despite the cancellation; she also confirmed that I had indeed stopped using the SIM card in question since the cancellation.

At the end of the call, she advised that the reversal would take place within 30 days - which at the time I was willing to run with seeing as if expected the amount to be refunded around the 4/5 December 2019

However, to cut a long story short, despite numerous emails sent to her direct email, this woman has “disappeared” and has stopped responding to my emails. She resurfaced and sent an email on Thursday the 21st advising that she’ll revert shortly with feedback - I am still waiting. I have cc’d her manager, Nokuthula Ngozo, into all email correspondence so far, but she has remained silent.

My irritation is that with each passing day that my query is not being attended to, the 30 day period after which I should be refunded is being extended. This means I might only be refunded towards the end of December 2019. I had asked Luyanda whether the 30days could be waived as the delay from Telkom’s side has caused a major inconvenience. I am yet to receive an answer.

Telkom has again, debited an amount of R304 from my account yesterday.

I am upset, and wish to finalize this matter, and get refunded ASAP.