Disgusting after sales service!!!

DON'T SIGN UP WITH TELKOM!!!

My pensioner father is on Smartplan 300 option, WE DID NOT use 300 free any network minutes for the month in question on the service line *** but was billed for it.

Trying a whole month through numerous calls and visits at their Menlyn branch, with no resolution but ADDED FRUSTRATION AND DISGUST AT THE LEVEL OF CUSTOMER SERVICE AND LACK OF RESOLUTION.

Then we get our service suspended for non payment even though payment was made but excl the disputed amount.

No follow up calls were made to inform us of the feedback of query, straight to dispute.